Christopher Whitson

Dad, investor, 🌎 traveler, .NET dev, advisor,
ocean swimmer, coffee nut, sailor, and smooth operator.

Putting the people experience first

My friend Peter posted a great tweet:

Which I re-tweeted with:

A 10-year-old would know how to trim expenses to save money. This is usually the go-to reaction when a company has problems.

It's the wrong damn reaction!

Improve the people experience.

When I talk about people, I mean all of them: employees, customers, vendors, competitors (yes, make your competitors LOVE you), and anyone else your business deals with.

Do this and your business will manage itself out of some pretty funky stuff. It will eventually make a profit, like clockwork. Customer issues will magically get resolved. You won't be putting fires out all the time. If ever.

I would estimate ~90% of businesses are doing the people part wrong. Is yours one of them?
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